Terms & Conditions

1.Who we are

Groceries Cabo Delivery is a grocery pre-stocking and delivery service for vacation villas in Los Cabos, operated by Blue Desert Cabo. In these terms, “we,” “us” and “our” refer to Blue Desert Cabo; “you” refers to the person placing the order.

2.Our service

We assemble the groceries you request and deliver them to your villa or address in Los Cabos, typically before your arrival. You can order by building a cart in our shop, pasting a list, sending a custom request, or messaging your concierge by WhatsApp, in English or Spanish. Your concierge confirms availability and your exact total before any payment is completed.

3.Placing an order

• An order is a request until your concierge confirms availability and you approve the final total. A confirmed, approved order is a binding purchase.
• You are responsible for the accuracy of the products, quantities, delivery address, dates and any access instructions you provide.
• We may decline or adjust an order — for example if an item is unavailable, a delivery address is outside our service area, or a request cannot be fulfilled lawfully.

4.Prices & price guarantee

• Prices are shown in U.S. dollars (USD) and are updated weekly from our premium supplier.
• Price guarantee: if a supplier price changes after you place your order, we absorb the difference. The total you approve is the total you pay — no estimates and no surprise charges.
• Product prices are shown before tax. At checkout we add 16% Mexican tax (IVA / VAT) and a 4% card-processing fee, each shown as a separate line on your total. Delivery is free within our service area on qualifying orders (see section 6).
• Products, availability and prices may change at any time before an order is confirmed.

5.Payment

• Card payments are processed securely by Stripe. We do not see or store your full card number.
• Your card is charged securely at checkout for the total you approve. If an item turns out to be unavailable, we offer a substitution of equal or better value or refund the difference to the same card — you are never charged more than the total you approved.
• As an alternative, you can send your order by WhatsApp and receive a secure payment link.
• You confirm that you are authorized to use the payment method you provide.

6.Minimum order & delivery

• The minimum order is $100 USD.
• Delivery is free within our service area — there is no delivery fee and no hidden charges.
• For villas just outside our service area, your concierge will confirm any additional detail with you before you approve.

7.Delivery areas & times

• We deliver to Cabo San Lucas (including Pedregal and Médano Beach), the Tourist Corridor (Corredor Turístico, including Palmilla), San José del Cabo, the Puerto Los Cabos area and Encanto de la Laguna.
• Please order at least 48 hours before arrival so we can confirm availability and stock your villa before check-in. Same-day delivery may be available for orders confirmed before 1 PM, subject to availability.
• Delivery windows are estimates and can be affected by supplier stock, traffic, weather or villa access. Someone must be able to receive the delivery, or safe access must be arranged in advance.

8.Substitutions

For each item you tell us whether we may substitute a similar product if yours is unavailable, or contact you first. If you do not specify, we will contact you before substituting. You are always in control — nothing that changes your total is charged before you approve it.

9.Alcohol

• Alcoholic beverages are sold and delivered only to adults of legal drinking age (18 or over in Mexico).
• The person receiving the delivery may be asked to show valid government-issued photo identification. We may refuse to deliver alcohol if age cannot be verified, if the recipient appears intoxicated, or where delivery would not be lawful.
• By ordering alcohol you confirm that you and the recipient are of legal drinking age.

10.Changes & cancellations

• You may request changes or cancel your order by contacting your concierge before it has been prepared and dispatched. We will do our best to accommodate changes.
• Once an order has been prepared and is out for delivery, it may no longer be possible to change or cancel it. Perishable and special-order items may not be cancellable once purchased on your behalf.

11.Refunds

• If an item is missing, damaged or clearly incorrect, contact your concierge within 24 hours of delivery and we will make it right — replacement or a refund for that item.
• Refunds are issued to the original payment method through Stripe. Because groceries are perishable, we cannot accept returns of food items for reasons other than a fault on our side.

12.Product information & allergies

Product images and descriptions are for reference; packaging, brands and sizes can vary by supplier availability. If you have allergies or specific dietary needs, tell your concierge and always check the actual product packaging before consuming. We cannot guarantee a product is free of any particular allergen.

13.Liability

We provide our service with reasonable care and skill. To the extent permitted by law, we are not liable for indirect or consequential losses, or for delays or failures caused by events beyond our reasonable control (including supplier shortages, weather, or villa access issues). Nothing in these terms limits any liability that cannot be limited under Mexican law.

14.Privacy

We use the information you provide (such as name, contact details, delivery address and order details) only to process and deliver your order and to communicate with you about it. Payment details are handled by Stripe and never reach our systems. We do not sell your personal information. Full details — what we collect, how long we keep it and how to exercise your rights — are in our Privacy Notice (Aviso de Privacidad).

15.Governing law

These terms are governed by the laws of Mexico and the State of Baja California Sur. Any dispute will be subject to the competent courts of Los Cabos, Baja California Sur, unless mandatory consumer law provides otherwise.

16.Contact

Questions about these terms or your order? Message your concierge by WhatsApp or use our Concierge Request form.